Terms And Conditions

Ticket protects your personal privacy, and it is of the utmost importance to us that you feel safe that the personal information you share with us is in safe hands. We perform all processing of personal data in accordance with current legislation, and in this personal data policy we therefore want to describe in a transparent way how we collect, use, show, transfer and store your information and how you access and update your personal data with us. .

What is a personal data and a personal data controller

Personal data is any kind of information that can be directly or indirectly attributed to a natural person who is alive, e.g. name, social security number, postal address, telephone number or email address. A person responsible for personal data is the actor who alone or together with others determines the purposes and means for the processing of personal data.

 Personal data responsibility

Ticket Privatresor AB is responsible for the personal data for the processing of personal data we collect from you on this website, other websites operated by Ticket, via communication systems connected to Ticket, and in contacts with Tickets travel sellers and staff. Ticket Privatresor AB is part of Ticket Leisure Travel Group AB, which exercises a dominant influence over other companies in the Group. Ticket Privatresor AB and Ticket Leisure Travel Group AB thereby have a joint responsibility for personal data. Ticket Privatresor AB (hereinafter "Ticket", "we" or "us") is, however, your main contact and it is to us that you turn for questions and to exercise your rights.

Necessary treatment and treatment with the support of consent

Ticket will only process your personal data in order to fulfill our agreement with you (ie to be able to administer and mediate your booking or ensure delivery of your purchase), for you have given your consent, to comply with legal requirements or for other legitimate interests. In cases where the treatment is based on your consent, you have the right to revoke this at any time by contacting us. If you revoke your consent, we will delete the personal data and discontinue the processing covered by the consent. However, it may happen that the same personal data is processed both with the support of consent and with the support of fulfillment of the agreement or because the data is necessary to fulfill other legal obligations or legitimate interests.

 How we collect personal information and what information we collect

Ticket collects personal information directly from you, through your use of our digital services, and from third parties.

 In connection with booking or purchase

When you book a trip or buy another product or service through Ticket, we collect personal information from you in order to fulfill your order. This may include information about name, social security number, gender and contact information both for the person making the booking or purchase, and for other travelers. In connection with this, information about the purchase is also stored, such as order / booking number, what was booked / purchased, when and where the booking / purchase was made and payment information. If you leave comments or requests about, for example, diet or availability adjustment in connection with your booking, this is also stored in order to be able to administer the services you order through us.

 In connection with personal contact

We may collect personal information from you when you contact us, for example in a store, via customer service, via e-mail or form, via chat, by telephone, in connection with events or competitions, or in other ways. In addition to your inquiries or feedback, we also collect the personal information needed to be able to answer your question or handle your case such as name, order / booking number and contact information. We may also collect other personal information that you choose to provide to us, such as information about allergies, food preferences, health conditions or other information about you or other people on your trip or booking in order to administer the services you order through us.

 When using our digital services

When you use any of our websites or any other digital service from us, we collect information about your use of the service such as IP number, language settings, web settings, operating system, platform, screen resolutions and information about your geographical location. We also collect information about how you navigate the service, what searches you do and what travel products you are interested in. If you log in to our platforms and online services by using your user information from social networks such as Facebook and Google, you also agree to share your user information there with us. Ticket uses cookies to help us provide important functions and functionality on our websites and to improve your customer experience, see our separate cookie policy .


If you agree to the marketing or become a member of our customer club

If, in connection with your booking, on our website or in contact with our stores or our customer service, you have agreed to receive marketing and / or become a member of Tickets customer club, we collect your e-mail address to be able to send e-mails and other digital marketing for you. When you interact with digital marketing (for example, open or click on emails or digital ads), we also collect information about these interactions, and if you provide information that allows us to identify you, we link the information about your user pattern with other information we have collected about you. If you choose to participate in our customer surveys, we can also store your answers from these.

 From third parties

When booking and when contacting us in various matters, it happens that a person provides personal information about one or more other people in a travel company. If you have not made a booking yourself but someone else has made a booking where you are included, we collect personal information about you from that person. The same applies if someone else has been in contact with us on your behalf.

 If you have booked a trip or purchased a service through Ticket, we may exchange information about your trip with the travel company or companies that will carry out the trip or the company or companies that will deliver the ordered service.

In order to keep your personal information correct, we supplement and update your personal information by collecting from private and public registers. This applies to e.g. address details and social security number.

 Handling of personal data

In addition to what has already been stated in the previous section, we use your personal information for the purposes described below.

 Delivery and administration of ordered services and products

Ticket processes your personal data for mediation, administration and delivery of your booked services and products, ie. to be able to fulfill the agreement with you. This includes booking and paying for services with travel companies and other suppliers, issuing travel documents, and administering changes. The administration also includes the use of your information for accounting, settlement and auditing.

 Customer care

We use your personal information to be able to provide you with the service you are entitled to in accordance with the agreement you have entered into with us before, during and after your trip. We may use your personal information such as name and order / booking number to identify you and your trip, and your contact information such as email address and telephone number to be able to reach you with questions and information. We may also use all the other personal information we have collected about you to handle your question or your case, depending on what is relevant in the individual case.

Communication and information

When you have booked a trip or ordered a service through us, we use your personal information for mailings such as booking confirmations, payment reminders, payment confirmations, as well as information about, for example, deviations and offers linked to the trip or service. Such communication takes place to the contact information that has been provided in connection with the booking, primarily email address and telephone number.


Marketing and personification

On our websites, we use information about our users for so-called personification. This means that we use the information we have collected about you and your use of our services to influence what the content on the website looks like when you visit us. We also use personification in our communication via social media and web advertising on websites other than Ticket.se. Read more in our cookie policy on how to change the settings in your browser so that it does not allow the use of cookies. However, we would like to draw your attention to the fact that you will then not be able to use all the functionality on our websites.

If you have agreed to receive marketing, we can also use your personal information to send targeted marketing to you via email or in other digital channels and use our booking history, your user pattern and your preferences to customize the content of the marketing to provide you the offers that we think are most relevant and interesting for you. You can decline such marketing at any time by clicking on the unsubscribe link provided in our email marketing or by contacting our stores or our customer service.

 Development of services, service and operations

We use the information we collect about our customers to evaluate, develop and improve our services and services, to train our staff, as well as to remedy shortcomings and improve security by, for example, detecting and counteracting misuse of the services, fraud and other crimes. . Ticket does this treatment with the support of a balance of interests as this helps us to ensure that you can use our services safely and that our service is continuously improved. For these purposes, we mainly use anonymous or anonymised data at an aggregate level, but it may also happen that we use personal data that we have collected if relevant. To improve our services and our service, we can also contact you for market research purposes.

 Legal requirements

Finally, the processing of your personal data may also take place in order for us to be able to fulfill obligations in accordance with laws and regulations, for example regarding security, accounting and complaints.

 Disclosure of personal data

Ticket is a mediator of travel and services, and in order to administer and deliver the products and services that you book or buy, we need to share your personal information with travel companies and other companies that provide the services.

 As Ticket arranges travel to the whole world, many of the travel companies that provide the travel (eg airlines, hotels, car rental companies and service providers in the destinations) are outside the EU / EEA area (EU member states as well as Norway, Iceland and Lichtenstein). This means that personal data may be transferred to companies in these countries for the same purpose as described above. 

To be able to run and develop our business and to provide you with better service, offers and communication, we use various IT services, IT systems, communication solutions, customer and case management systems, analysis and research tools, payment solutions and partners as in in some cases stores and processes personal data.

Ticket may also share your personal information with other companies within Ticket Leisure Travel Group AB and with an organization to which we sell or transfer (or enter into negotiations regarding sale or transfer) part of our business or any of our rights or obligations under any agreements. with you. If the transfer or sale is carried out, the organization that receives your personal data may use your data in accordance with this Personal Data Policy.

If we are obliged by law, or if the law allows it, we can share personal data with the state and authorities to the extent necessary.

All transfers are made for the purpose of fulfilling the purposes of the processing of your personal data as described above. We take all reasonable legal, technical and organizational measures to ensure that your personal data is handled securely and with an adequate level of protection when transferring to or sharing with third parties. In the event that we transfer personal data to a supplier who is our personal data assistant, we always enter into the necessary agreements to ensure that we retain control over the personal data and that these are handled legally with the greatest security by our personal data assistant.

Links to other sites

Ticket's websites, emails and other services may contain links to websites operated by other companies and organizations that have their own personal data policies. Functions on our websites can also be linked to social media such as Facebook or Google, which also have their own personal data policies. Please be sure to read the terms and conditions and personal data policy carefully before submitting personal data on another organization's or another company's website as Ticket is not responsible for how these organizations process personal data that you provide to them.

 Storage of personal data

Ticket saves your personal data only for as long as it is required for the purpose of the processing in accordance with this personal data policy.

If you have consented to marketing or are a member of Ticket's customer club, your personal information will be stored until you withdraw your consent to the marketing and / or terminate your membership in the customer club. You can withdraw your consent to marketing at any time by clicking on the unsubscribe link in our email marketing or by contacting our stores or our customer service, and you can terminate your membership in the customer club at any time by contacting our stores or our customer service.

Even if you have not consented to marketing or are a member of Tickets' customer club, the personal information we collect when booking is saved until three (3) years have passed since your last booking. This means that if you do not make any new bookings for three years, your personal information will be deleted from our customer database.

In the event that you have called us, we can save call logs and any recordings of your phone call for up to 1 year.

In cases where we save personal data to comply with legal requirements, e.g. the Accounting Act, it is the statutory requirements that govern how long we store your information.

The same personal information can be stored in several different places for different purposes. This may mean that a task that has been deleted from a system where it is no longer needed may still remain in another system where it is stored for another purpose and is still needed.

 Protection of your personal data

We understand the importance of protecting and managing your personal information. We take appropriate security measures to protect your personal information against loss or unauthorized access, use, alteration or deletion. We work continuously with "built-in data protection and data protection as standard", continuously evaluate the risks with the personal data processing that takes place and take the necessary security measures to reduce the risks. We train our staff on an ongoing basis in data protection issues and our employees also have strict instructions to handle all personal data in accordance with current personal data legislation. Within Ticket, we have a data protection representative who has the overall responsibility for personal data management within the Group.

 Your rights

Ticket is responsible for ensuring that your personal data is processed in accordance with applicable law. We will, at your request or on your own initiative, correct, delete or supplement information that is found to be incorrect, incomplete or misleading and we will continuously delete personal data when we do not have the right to continue processing them for legitimate purposes.

You have the right to request that your personal data be supplemented, corrected and in some cases deleted. You also have the right to request that the processing of your personal data be limited to certain purposes and the right to object to the processing (for example, if you question whether the personal data is correct or if the processing is legal).

You also have the right, through a written signed application, to receive free of charge a register extract from Ticket about, among other things, which personal data is registered about you, the purposes of the processing and to which recipients the data has been or will be disclosed.

If you do not want Ticket to process your personal data for e.g. direct marketing, you have the right to revoke your consent at any time by unsubscribing from our email marketing or by contacting us. Once we have received your revocation, we will cease to process the personal data for the purpose for which you gave your consent.

Contact and complaints etc.

Ticket has appointed a data protection officer who, among other things, has the task of monitoring that Ticket's processing of your personal data takes place in accordance with applicable legislation. Do not hesitate to contact this data protection officer at gdpr@ticket.se if you have any questions or comments about this personal data policy or how we collect, store and use your personal data.

If you believe that we or any other company processes your personal data in violation of current data protection legislation, you can turn to the Swedish Data Inspectorate .

To request an extract from the register from Ticket, contact our data protection representative at the address below:


Submit your request in writing together with a copy of valid identification and your original signature.

Changes to this Privacy Policy

From time to time, we may make changes to our personal data policy. In the event of major changes, we will notify you with reasonable notice in accordance with what is required by law. We will also post an updated policy on our website. The updated policy will have a different date and version number. Please visit our website regularly for updates.

 Version 1.0, updated 2018-05-22